complaint·June 13, 2022

Facility is not following Covid-19 screening protocols. It is alleged that facility staff are not screening visitors for Covid-19 symptoms by taking visitor's temperatures and that facility staff is not wearing mask around the facility. Upon entry to the facility, facility staff did not take LPA's temperature and staff were observed to not be wearing mask during the initial part of the visit. After approximately five minutes into the visit staff put their mask on. Based on the information obtained through observation this allegation is deemed Substantiated. Facility appliances are in disrepair It is alleged that during a visit by a verified witness on 5/6/22 that the facilities dryer and the toilet in the resident bathroom to not be working properly. It was also noted that there were several cords on the ground throughout the facility that were a tripping hazard for the residents. LPA spoke with facility staff regarding this allegation. Administrator stated that the toilet and dryer have been fixed since 5/6/22. LPA observed facility staff pick up cords that were laying on the ground around the facility. Based on the information obtained through interview and observation this allegation is deemed Substantiated. Resident(s) have access to harmful chemicals while in care. It is alleged that facility has cleaning supplies that are not locked up and are accessible to residents. During the physical plant walk through LPA observed cleaning supplies accessible to residents and not locked away. Based on the information obtained through observation this allegation is deemed Substantiated at this time. Doorknobs are obstructed to keep residents from moving freely throughout facility and leaving the facility. It is alleged that facility has a device on the doorknobs entering the facility and in some resident bedrooms which stop residents from opening the doors. During the physical plant walk through LPA observed a device on the door to stop residents from opening the door. LPA also observed a device on a resident's door which stopped them from opening the door. LPA spoke with the administrator about this allegation and was told that they had it on there to stop residents from wandering in the middle of the night. Based on the information obtained through interviews and observation this allegation is deemed Substantiated at this time. Ombudsman Poster is not visible to residents at the facility. It is alleged that the facility did not have an Ombudsman poster visible to the residents in the facility. LPA spoke with the administrator regarding this allegation. Administrator stated that they did not have an Ombudsman poster for a period of time but after speaking with an Ombudsman the facility was able to obtain a poster and have it posted in a visible place for the residents. During the visit LPA observed the ombudsman poster posted by the entry of the facility. Based on the information obtained through interviews this allegation is deemed Substantiated. Facility has bugs It is alleged that the facility had cockroaches in the facility. LPA received photos of cockroaches throughout the facility. LPA during the physical plant walk through observed spider webs on the ceiling inside the facility. LPA also spoke with staff regarding this allegation. Staff indicated they have not had pest control come out but they have been spraying the facility for insects. Based on the information obtained through observation and interviews this allegation is deemed Substantiated. Facility staff is not allowing residents to speak with visitors privately It is alleged that facility staff was not allowing residents to meet privately with a visitors on 5/6/22. LPA spoke with a verified witness who confirmed that on 5/6/22 residents did have visitors who came to speak with the residents and confirmed residents were not allowed to speak privately with their visitors. LPA spoke with the administrator regarding this allegation. Based on the information obtained through interviews this allegation is deemed Substantiated at this time. Residents are not being provided activities while in care. It is alleged that residents are not being provided activities while in care. LPA conducted interviews with facility staff regarding this allegation. LPA attempted to interviews the residents but the residents were not able to understand what was being asked. During the visit LPA observed one resident to be sitting alone at the table, while another resident was just sitting on the couch, while another resident was in their bedroom. LPA interviewed staff regarding this and they stated only one person was able to do activities. Based on the information obtained through observation and interviews this allegation is deemed Substantiated. All deficiencies are cited on LIC 9099 D. Appeal Rights explained. Exit Interview conducted.