Complaint·July 27, 2021

(continued from LIC 9099) Regarding the allegation that staff do not provide appropriate laundry services, LPA interview with R1 revealed that R1 was aware and confirmed that own personal clothes are being washed every Saturday. LPA record review also revealed that R1's laundry schedule is every Saturday and caregivers' logged showed that R1's clothes are washed for the last eight (8) weeks. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Regarding the allegation that staff do not provide assistance with hygiene products for residents, LPA interview with R1 revealed that R1 is being provided with hygiene products, (e.g., shampoo, soap) whenever R1 asked for it. LPA observation also revealed that R1 had soap and shampoo in R1's room during visit. Moreover, LPA observation also revealed that the facility has sufficient stock of personal hygiene products in their storage for distribution. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.