Complaint·December 10, 2024

To investigate the allegation, LPA conducted records review from 10:20 am to 11:10 am, room observations from 11:25 am to 11:50 am, interview with Staff from 12:05 pm to 12:30 pm, and interview with residents from 12:45 pm to 1:30pm. LPA review of facility documents reveal in late September 2024, staff communicating with the facility's pest control vendor (Terminix) concerning observation of bed bugs and roaches observed in resident bedrooms. From October 2024 to the present, Pest Control Vendor has completed both chemical and heat treatments eradicating pests from resident rooms. At this time, bedrooms #102 and #205 have been treated for pests, been provided post-inspection by the pest control vendor, finding these rooms observed as "pest-free". LPA observation found that new bed mattresses (box springs are encased in plastic liner) and furniture has been replaced in pest-treated rooms. Additionally, Pest control vendor is scheduled to continue pesticide treatments to all remaining areas throughout the facility. LPA also conducted interview with facility residents and staff. LPA interview with the staff revealed that the bed bug issue originated with R2 stockpiling items off the street and into their room; Licensee is working with R2's case worker to address this issue. LPA interview with residents revealed that four (4) out of five (5) residents state there are no pest issues at the facility. Based on the information obtained through LPA observation, records review, and interviews, it cannot be proven that staff fails to address pests at the facility . Therefore, the allegation is deemed Unsubstantiated at this time.