Complaint·June 20, 2025

Allegation: Staff do not ensure that facility telephone is operable - Reporting Party (RP) alleges that facility does not provide active telephone service for several weeks in month of June 2025. LPA observation of facility revealed the following: Facility's hardwire telephone system and resident-available cell phone are confirmed with active dial tone; phone and internet services are working properly. LPA interviews with staff revealed the following: Both the Administrator, and Staff#1 (S1) refute the allegation, stating that although there was a brief phone/internet service outage lasting a maximum of three (3) hours in the month of June, the facility continued to maintain active service access via cell phone. Staff state that all residents have access to either the facility's desk phone in the front lobby, or the facility provide cell phone. Staff state that resident#1 (R1) was offered access to facility provided cell phone service at the time of the brief service disruption. LPA interviews with residents revealed the following: Out of a total of forty-six (46) residents, Six (6) out of six (6) residents state there has been no significant phone/internet disruptions at the facility lasting more than a few hours, and confirm having ready access the telephone/internet service provided by the facility. Based on the information gathered during this visit, this allegation is unsubstantiated at this time . Allegation: Staff do not maintain a clean facility - Reporting Party (RP) alleges that facility does not keep the facility clean, stating that "...there is dust all over the furniture". LPA tour of the facility revealed the following: LPA observed facility common areas (i.e., dining room, television\activities room, hallways, and patio area) as clean and clear of clutter. LPA conducted observations of random resident bedrooms and found them as clean, free of dirt, dust and clutter. LPA interviews with staff revealed the following: Both the Administrator, and Staff#1 (S1) refute the allegation, stating that housekeeping staff clean common areas and resident bedrooms on a daily basis. LPA interviews with residents revealed the following: Out of a total of forty-six (46) residents, Six (6) out of six (6) residents confirm their satisfaction with level of cleanliness provided by housekeeping staff. Based on the information gathered during this visit, this allegation is unsubstantiated at this time . Allegation: Staff provide inadequate food services to residents - Reporting Party (RP) alleges that facility provide poor quality food and that staff "...primarily serve carbohydrates" which suggests a lack of vegetables, fruits, and meats nutrition. LPA observation of facility revealed the following: Facility's kitchen maintains a variety of fresh vegetables, fruits, meats, breads and other food items; no foods were observed as unhealthy or rotting. LPA observed refrigerators and walk in freezers working properly and all foods were wrapped and labeled accordingly. LPA observed a four-week calendar of food items which display a balanced variety of food options. LPA interviews with staff revealed the following: The Administrator refutes the allegation, stating that R1 is provided balanced, nutritious meals composed of a variety of vegetables, meats, fruits and carbohydrates. LPA interviews with residents revealed the following: Out of a total of forty-six (46) residents, five (5) out of six (6) residents state their satisfaction with the meals prepared and served by food service staff.. Based on the information gathered during this visit, this allegation is unsubstantiated at this time .