Complaint·November 18, 2025

LPAs' interview with the Administrator and staff revealed that on 10/03/25, the facility's pest control vendor (Ecolab) reported the presence on bed bugs in R1's room (#221). In the following weeks, Ecolab conducted further room inspections finding rooms #208, #207, #206, also having bed bugs; rooms #213, #106, #103 #205, and #203, were treated as a preventative measure. All residents in effected rooms were moved temporarily to unaffected rooms while Ecolab applied pesticide and heat treatments mattress and furnishings were immediately removed, clothing/linens were laundered at high temperature. Treated rooms were provided new new mattresses and furnishings, and residents returned to their rooms when cleared as "pest-free". The RP (Father of R1) complains that staff are violating R1's personal rights, as they were unwilling to store R1's personal items. (canvas paintings created by R1) However, it was revealed that pest control vendor, Ecolab, recommended the items to be disposed due to the presence of imbedded bed bug eggs, and potential health hazards from chemicals applied to treat the bed bug issue. The Administrator communicated multiple times to the RP that storing the aforementioned items would be a potential health and safety risk and attempted to coordinate the transport of the items in RP's possession. However, the RP refused, and demanded that the facility must store R1's items. . LPA interviews with residents revealed the following: Out of a today's census of fifty-eight (58) residents. Seven (6) out of six (6) residents confirmed to LPA that staff communicated to them of the bed bug issue, immediately responded by temporarily moving effected residents, providing pest control treatment, and replacing mattresses and furnishings to ensure the heath and safety of residents in care. All residents interviews stated to LPA that staff respect their personal rights and continue to feel safe living at the facility. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted and a copy of report was proved to the Administrator.