complaint·May 8, 2024

During interviews with staff, all staff stated that residents are fed three (03) meals a day and offer snacks at least twice a day. During interviews with residents, two (02) out of four (04) residents stated that facility feeds them very well, offer three (03) meals a day and snacks. LPA was unable to interview the remaining two (02) residents. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not prevent resident from harming other residents. It was alleged that Resident #1 (R1) was being verbally and physically abused by other residents. To investigate the allegation, on 05/08/2024, LPA conducted a physical plant tour at around 11:30 AM, interviewed three (03) staff from around 12:30 PM to 1:30 PM and interviewed two (02) out of four (04) residents from around 1:30 PM to 2:15 PM. During the physical plant tour, LPA did not observe any signs of abuse and all residents were clean and well groomed. During interviews with staff, all staff stated they have never physically or verbally abused any residents or allowed residents to abuse other residents. During interviews with residents, two (02) out of four (04) residents stated staff have never physically or verbally harmed them and that they are all very kind, gentle and treat them with dignity and respect. Residents also added they have never been physically or verbally abused by other residents. LPA was unable to interview the remaining two (02) residents. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview conducted and a copy of the report was issued.