Complaint·April 26, 2023

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to this facility to investigate the above allegations. LPA met with the Executive Director, Vanessa Jewell, and explained the reason for the visit. ---Residents are being mistreated while in care. It was alleged that residents are being mistreated and neglected. To investigate the allegation, on 02/27/2023, LPA interviewed three (03) staff and four (04) residents between 3:45 PM to 04:45 PM and on 04/26/2023, LPA requested records and interviewed two (02) additional residents from 12:00 PM – 12:20 PM. Record review does not show that a mistreatment incident was reported involving identified residents. During interviews with staff, all staff stated that they are not aware of any reports of mistreatment and that they do not mistreat their residents. During interviews with residents, all residents stated that they are not being mistreated, that all staff are nice and treat them well. Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.No health ans safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.