Complaint·September 20, 2024

To investigate the allegation, LPA conducted interviews with Staff from 10:00am to 11:15am, and interview with R1 from 11:25 to 12:25pm. LPA's interview with the Administrator revealed the following: On Monday, (9/16/24) R1 informed the Administrator that the leg pad on their wheelchair was very loose, causing it to irritate R1's right leg. The Administrator responded to R1 saying, although staff are not permitted to make any modifications to a resident's medical devices, staff would be sent to assess the problem. On the same day, the Administrator and a staff member, went to R1's room, and adjusted two bolts on R1's wheelchair. Once the adjustment was completed, R1 was stated to have thanked staff for resolving the issue. LPA's interview with R1 revealed that staff did indeed resolve the issue with their wheelchair, and that the problem was resolved within the same day of R1's request for staff assistance. During the interview, LPA observed R1's wheelchair, and witnessed that the leg pad was attached, and functioning as required. R1 confirmed to LPA that their mobility needs were addressed by staff in a timely manner. Based on LPA's observations, and interviews,the allegation is UNSUBSTANTIATED at this time. An Exit interview was conducted, and report was provided to the Administrator.