Complaint·November 5, 2024

Allegation: Staff do not respond timely to a resident's alerts - It was reported that during the night of October 29th, 2024, R1 pressed the service call button and staff did not respond to provide assistance. LPA's review of the facility's service call log reveals that R1's activated service call button was indeed responded to, on multiple occasions, by night staff. Interviews with three (3) residents that are wheelchair bound, and require similar levels of caregiver assistance, revealed the following: three (3) out of three (3) residents state staff response times to service calls is both timely and acceptable. Interviews with three (3) staff, and R1's responsible family member (F1) state that R1, at times, refuses assistance from newly hired staff and/or staff which R1 is unfamiliar. LPA entered R1's room and activated the service call button; caregiver staff arrived within three minutes of the call button's activation. Based on the information obtained through LPA observation, records review, and interviews, it cannot be proven that staff fails to respond to resident service calls. Therefore, the allegation is deemed Unsubstantiated at this time. Allegation: Staff did not provide adequate care and supervision LPA's Interviews with three (3) residents that are wheelchair bound, and require similar levels of caregiver assistance, revealed the following: three (3) out of three (3) residents state staff are professional and do provide adequate levels of caregiver assistance. Interviews with three (3) staff, and R1's responsible family member (F1) reveal that R1, at times, refuses assistance from newly hired staff and/or staff which R1 is unfamiliar. LPA interview and the Administrator reveals that, although there have been challenges with staff turnover, the facility has added an additional caregiver staff to its memory care unit in order to maintain adequate levels of service coverage. Based on the information obtained through LPA observation, records review, and interviews, it cannot be proven that staff fails to respond to resident service calls. Therefore, the allegation is deemed Unsubstantiated at this time.