Complaint·December 12, 2024

Regarding the allegation #2: Staff do not provide hydration to residents between meals. It’s being alleged residents are not offered hydration in between meals. During interviews with residents and staff it was determined that residents have access to pitchers of water and water stations with infused fruits. During facility tour LPA & LPM observed water stations throughout the facility, including the Bistro. Furthermore, it was determined residents are provided with hydration during breakfast, lunch, dinner, and at snack times. Residents can also request for coffee, juice, and tea at any time. Based on interviews and observations this allegation is Unsubstantiated this time. Regarding the allegation #3: Staff do not ensure residents' right to wear their own clothes is met. It’s being alleged residents do not have clean clothes and caregivers have to borrow from other residents. During interviews with residents and staff it was determined that residents clothing are washed on a weekly basis. Residents in the memory care unit are provided with free (included in their monthly rent) laundry services performed by the evening and night shift staff. Residents in the assisted living are responsible for their own laundry needs. Based on interviews, this allegation is Unsubstantiated at this time. Exit interview and copy of report provided. the allegation is Substantiated at this time. Exit interview, citation, appeal rights and copy of report provided to Administrator.