Complaint·February 14, 2025

To investigate the allegation, LPA conducted observations of random bedrooms in the memory care unit: (Memory Care Bedrooms #2009, #2011A/B, #2010, #2004A, #2003, #3003, #3004, #3007, #3016) LPA observations revealed the following: All observed bedrooms appeared as clean and organized; no foul odors detected. Residents in observed bedrooms appeared to be clean and dry, blankets and bedsheets appears as clean, and residents observed wearing clean diapers, and showing no trace of urine or feces. LPA conducted interviews with the Memory Care Director which revealed the following: Current Memory Care Unit (MCU) census is twenty nine (29). During morning (6:00 am-2:30 pm) and afternoon (2:30 pm-10:00pm) shifts, the MCU comprises four (4) caregiver staff, and one (1) Med Tech. During the night shift, (10:00 pm-6:00 am), the facility comprises three (3) caregiver staff, and one (1) Med Tech. The Memory Care Director states that all incontinent residents are changed a minimum of three (3) times per shift, and as needed. Six (6) staff members interviewed by LPA corroborated statement provided by the MCD. LPA conducted interviews with three (3) residents from the memory care unit, and four (4) residents from the assisted living unit. All, a total of seven (7) out of seven (7) residents, interviewed stated that staff provide satisfactory incontinence assistance and expressed no concerns regarding this allegation. Therefore, based on LPA interviews with staff, residents and observations, this allegation is deemed Unsubstantiated , at this time.