Complaint·February 20, 2025

Allegation: Staff spoke inappropriately to resident - The reporting party (RP) alleges that staff-caregiver (S7) yelled at resident#2 (R2). Per RP, R2 was stated to say they no longer want S7 providing them direct care and assistance. LPA interview with staff-Resident Services Director (S6) revealed the following: R2 spoke to S6, stating that caregiver, S7 acted "unprofessionally", spoke rudely, and handled R2 "roughly" when assisting them with diaper changes. Per S6, S7 was spoken to by their supervisor regarding R2's concerns. S7 received a written warning citing unsatisfactory job performance. Per S6, to honor R2's request, S7 no longer provides R2 direct assistance with bathing/grooming/diaper changes. LPA interview with staff-caregiver (S7) revealed the following: S7 refutes the claim of "yelling" at R2. However, S7 corroborates that she "could have communicated better" with R2 and states apologizing to R2 regarding the "rough" handling of the resident when assisting with their diaper changes. LPA interview with resident#2 (R2) revealed the following: R2 stated that S7 did speak inappropriately, communicating rudely, and speaking in a condescending manner. R2 stated to LPA that facility management's response to this concern demonstrates proper respect to their personal rights; Per R2, the issue has been addressed to their satisfaction. Based on interviews with staff and resident, staff did speak inappropriately to resident. Therefore, the allegation is deemed SUBSTANTIATED at this time. Exit interview conducted, and report provided. Deficiencies cited on LIC9099D.