Complaint·February 28, 2025

Allegation: Staff do not respond timely to a resident's alerts - It was reported that R1 pressed the service call button and staff did not respond to provide assistance. LPA Interviews with seven residents (7) revealed the following: six (6) out of seven (7) residents state staff response times to service calls is both timely and acceptable. LPA entered R1's room and activated the service call button; caregiver staff arrived within six minutes of the call button's activation. Based on the information obtained through LPA observation, and interviews, it cannot be proven that staff fails to respond to resident service calls. Therefore, the allegation is deemed Unsubstantiated at this time. Allegation: Staff dose not provide adequate care and supervision - It was reported that staff do not know how to change resident diapers. RP states that staff "do not know what they are doing". LPA's Interviews with seven (7) residents revealed the following: seven (7) out of seven (7) residents state staff are professional and provide satisfactory levels of caregiver assistance. Based on the information obtained through LPA interviews, it cannot be proven that staff fails to provide adequate service to residents in care. Therefore, the allegation is deemed Unsubstantiated at this time.