Complaint·March 10, 2025

Additionally, RP alleges that Resident#2 (R2) was observed as "covered in urine and feces" lying on the floor in their facility bedroom. RP alleges the facility's night shift staff are responsible for neglect of R2. To investigate this allegation, LPA received facility resident roster, and staff roster. LPA conducted a review of resident files for R1 and R2, and interviewed facility residents and staff. Regarding the alleged incident involving R1, LPA interviews with Staff revealed the following: Staff Supervisors (S2 and S3) refute the claim, stating that the alleged incident was never reported to them. Furthermore, both S2 and S3 deny the occurrence of the alleged incident, stating that staff respect R1's personal rights, and provide R1, and all other residents, professional care and supervision. LPA interviews with five (5) Memory Care Unit (MCU) Staff revealed the following: Five (5) out of five (5) staff could not corroborate the allegation, stating they have not witnessed, nor heard of any neglect/abuse committed upon residents by staff. LPA's interview with R1's Responsible Family Member (F1) revealed the following: F1 states, "Our family visits R1 "a minimum of once, or twice per week", and asserts "facility staff respect R1's personal rights, and overall, we are happy staff treatment of R1". F1 states having no facility health or safety concerns. Regarding the alleged incident involving R2, Staff Supervisors (S2 and S3) refute the allegation, stating that R2 was "well cared for" by staff throughout their residency at the facility. Responsible Family Members were informed, and an incident report was submitted to Community Care Licensing (CCL) regarding R2's fall injury and subsequent ambulance transport to Kaiser for medical evaluation. However, S2 and S3 deny that R2 was "covered in urine and feces" as alleged. LPA interviews with five (5) Memory Care Unit (MCU) Staffers revealed the following: Five (5) out of five (5) staff could not corroborate the allegation, stating they did not witness, nor hear of any neglect\abuse committed upon R2 by staff. LPA interview with seven residents revealed the following: Seven (7) out of seven (7) residents state that staff provide adequate levels of care and assistance. All residents interviewed expressed having no concerns regarding neglect, nor abuse of residents by staff. Based on the information obtained, there was insufficient evidence to prove that staff failed to report suspected abuse/neglect of residents in care . Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and a copy of this report delivered.