Complaint·April 3, 2025

Allegation: Staff are not able to provide care services to residents- The RP alleges that Resident#1 (R1) is not provided care by staff. LPA contacted the RP, via phone, who stated the following: Staff called 911 on several occasions to send R1 to the hospital. RP states that R1 had no medical issues which required emergency services and said to LPA that facility staff are simply "wasting public resources". LPA review of R1's file revealed the following: Physician's report identifies R1 as diagnosed with dementia and altered mental status. R1 was assessed and admitted to the facility as a Memory Care (MC) resident in October of 2024; R1's daughter is acting Power of Attorney (POA). Unusual Incident Reports, with occurrences dated 3/23/25, and 3/35/25, describe R1 as sustaining fall injuries and exhibiting aggressive behavior which necessitated staff to call for 911 emergency services. Incident reports indicate that R1's Primary Care Physician (PCP), Neurologist, and POA were informed by facility staff. LPA interview with Staff and Administrator revealed the following: Both Administrator, S1 and S2 refute this allegation, stating that R1 is provided adequate staff care and supervision, and that 911 emergency service calls made by staff on R1's behalf were necessary to provide R1 proper health assessment and timely medical treatment. LPA interview with R1's Responsible Family Member (F1) revealed the following: F1 states that facility staff provide them timely communications regarding all incidents involving R1. F1 states she is confident that facility staff are providing R1 proper care and supervision. LPA interviews with seven (7) residents revealed the following: Seven (7) out of seven (7) residents state that staff provide satisfactory care and supervision. Therefore, based on LPA interviews with staff, residents, responsible family member, and documents review, the allegation is Unsubstantiated at this time. Exit interview and copy of report provided.