Complaint·June 3, 2025

Allegation: Staff (S1) yells at residents - The RP alleges Staff (S1) "constantly yells and screams" at residents. LPA interview with Administrator and Staff revealed the following: Administrator refutes this allegation, stating that S1 maintains a professional demeanor and has not heard, nor witnessed S1, nor any other staff, yelling at any residents in care. LPA conducted interviews with eight (8) staff which revealed the following: Eight (8) out of eight (8) staff state they have not witnessed, nor heard of S1, nor any other staff, yelling, nor neglecting to respect the rights of residents in care. LPA conducted interviews with eight (8) residents which revealed the following: Eight (8) out of eight (8) residents state they have not witnessed, nor heard of S1, nor any other staff, yelling nor neglecting to respect the rights of residents in care. Based on interviews with the Administrator, staff, residents, LPA was unable to find evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview and copy of report provided.