Complaint·June 29, 2022

delivered by any courier service (Fed Ex, Amazon, etc.) to the facility. Ten (10) out of (12) residents check regularly with the office to inquiry if they have mail, and seven (07) out of (12) is notified by the office that they have mail ready for pickup. Interviews with staff confirmed that residents have mailboxes and mail is placed with the room number in the box and some residents check with the office frequently for mail or they notify the resident by calling them to the office for pickup. During the investigation LPA observed the resident’s mailboxes with room numbers listed on the mail, and residents inquiring about their mail at the front desk. Based on interviews, observations and record review, Although the allegation may have happened or is valid, there is not enough evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANIATED No deficiencies cited, exit interview conducted, copy of report and appeal rights issued. Partial payments were received in the months of October and November 2021 and a payment for the month of December 2021 was not received yet. S1 was unable to explain if she took all reasonable steps to prevent the eviction. R1 was interviewed at 1:38pm on 12/20/2021. R1 states the reason for the eviction is because S1 states that R1 has not paid rent, but the truth is that S1 has not accepted R1s rent. R1 states the eviction is illegal because S1 is still receiving the partial rent payment and refusing her portion of the rent. Based on LPAs observations and interviews it was concluded, that the facility did not follow proper eviction procedures prior to serving an eviction notice to R1. Therefore the above allegation is SUBSTANTIATED. Deficiencies cited, exit interview conducted, copy of report and appeal rights issued.