complaint·August 27, 2024

staff to use R1's debit card to assist R1 in making online purchases. LPA spoke with R1's financial conservator, who confirmed that R1 does have a debit card in their room at the facility and staff are authorized to assist R1 with expenditures. Conservator indicated that each month R1's debit card is loaded with a specific amount of money that R1 is able to spent throughout the month at their own discretion. Interview with R1 revealed that R1 used their own debit card to purchase music on their phone, which accounts for the alleged "unauthorized charge" that was reported as fraudulent activity. R1 denied the allegation. Therefore, based on interview and record review, there is insufficient evidence to support the allegation or that a violation occurred; the allegation "resident was financially abused while in care" is deemed UNSUBSTANTIATED at this time. No deficiencies cited. Exit interview conducted. A copy of the report was provided.