complaint·March 21, 2022

Regarding the allegation: Facility failed to protect resident from psychological/mental abuse. On 12/30/2021, the Department received a complaint, alleging that the facility failed to protect resident from psychological/mental abuse. Interviews conducted with staff revealed that they have not encountered any situations or observed any staff acting inappropriately with residents. Staff interviews and family member interviews revealed that there is no knowledge of any incidents of psychological or mental abuse in this facility. Resident #1 (R1) family member stated that facility staff treat R1 well and had no concerns with the provided care, they are very happy with staff who are caring and attentive. Family member disclosed that R1 often makes false accusations against staff, doctors, and family members as a result of worsening cognitive impairment. Resident interviews revealed that residents feel comfortable residing in this facility and believe they are being treated well. R1 revealed that they are not scared of staff and feels safe. Based on the information obtained, there is insufficient evidence to support the claim that: Facility failed to protect resident from psychological/mental abuse. This allegation is deemed Unsubstantiated at this time.