Complaint·October 3, 2022

The investigation revealed the following: Regarding the allegation: Staff threw water on resident while in care. “ It’s being alleged a staff threw water in a residents face.” LPA Agard attempted interviews with 4 out of 5 residents in total. 3 out of 5 denied the allegation to be true. R1 was unavailable for an interview. R2 was unable to participate due to their cognitive abilities. R3 states, “they are very nice to me here and never observed a staff throwing things. R4 states, “never seen anyone throwing anything let alone water.” R5 denied the allegation. “No”. During interviews with the staff, LPA interviewed 2 out of 7 staff in total. 2 out of 2 denied the allegation to be true. S1 states R1 used to live here but doesn’t know where they are since they left for the hospital. No one ever threw water at R1. S2 states, “the water thing is a lie.” The investigation revealed the following: Regarding the allegation: Staff yelled at resident in care. “ It’s being alleged that a staff yelled at a resident in care.” 3 out of 5 denied the allegation to be true. R1 was unavailable for an interview. R2 was unable to participate due to their cognitive abilities. R3 states, I’ve never overheard a staff yelling. R4 states, “staff are well behaved. I hear voices talking loudly and laughing but haven’t seen anyone yelling.” R5 states, “no, none of that here.” During interviews with the staff, LPA interviewed 2 out of 7 staff in total. 2 out of 2 denied the allegation to be true. S1 states, “no staff ever yelled at R1. No sir!’ S2 states, “never, never.” LPA Agard reviewed the following records: A staff roster dated for October 2022; all staff interviewed match roster. LPA reviewed a resident roster dated for July 2022, all residents match with roster. LPA reviewed incident reports from the past 60 days. No reports, reporting any residents that experienced verbal or physical abuse by a staff was observed. LPA reviewed R1’s file and tried to make contact with former resident and next of kin. LPA was unsuccessful. Based on LPA’s observation, interviews conducted, and record review, the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the report was given.