Complaint·October 3, 2024

Continued LIC9099-C page 2 Allegation: Staff did not ensure that the resident received his cash resources Interviews were conducted with staff members S1 and S2, as well as residents R1 through R5. who stated that residents received all their cash resources. S1 stated that R1 received all cash resources and explained that she provided R1 with his checks, which he refused to pick up. S1 further stated that R1 had a bank account with Bank of America, where R1 SSI checks were deposited. S1 stated that R1 was not cashing the checks and would often leave the facility for several days or even up to a week. S1 denied owing R1 $3,000.00, referencing a letter from R1 stating, “To tell you the truth, I straight forgot about them. Please send me another set.” S1 stated that R1 provided a new mailing address, and the checks were sent to R1's current address. S1 stated that R1 moved out in March 2023. S1 stated that this incident occurred two years ago and was reported to Community Care Licensing and other appropriate agencies in a timely manner. S1 stated that the issue had been resolved. Residents 2-5 (R2-R5) stated they had no issue with their cash resources, as their family members handled their finances. In an interview with R1, R1 admitted to receiving cash resources and stated that the complaint was made out of frustration and anger. R1 acknowledged that all money was received and that the issue had since been resolved prior to the complaint. LPA Pamela Bunker requested, observed, and conducted a thorough review of the resident's file folder, including the physician's report, medical records, admission agreement, identification and emergency information, contact information, medication log, Medication Administration Records (MARs), medical assessment, consent forms, release of resident medical information, appraisal/needs and services plan, safeguards for cash resources, preplacement appraisal information, unusual incident reports, copies of the SSI checks, and the letter from R1 dated 09/12/2023. See continued LIC9099-C page 3 Continued LIC9099-C page 3 Investigation revealed the following: Staff 1-2 (S1-S2) and residents 1-5 (R1-R5) interviews all stated that they received all of their cash resources. S1 stated she was not sued and had no court documents. She explained that she provided R1 with his checks, which R1 refused to pick up. S1 also stated that R1 had a bank account with Bank of America, where R1 would deposit SSI checks directly. S1 and R1 had no court documents for LPA to review. LPA was provided with copies of the checks and a letter from R1 admitting not picking up the checks. S1 stated that R1 checks were at the facility. S1 stated that R1 was not cashing the checks and would often leave the facility for days, sometimes up to a week. S1 denied owing R1 $3,000.00, citing a letter from R1 in which he wrote, “To tell you the truth, I straight forgot about them. Please send me another set.” R1 provided a new mailing address, and the checks were sent to R1's current address. S1 stated that R1 left the facility of his own free will, and S1 stated she even assisted R1 in finding a new placement at a nice facility in the valley. S1 explained that this incident occurred two years ago and was reported to Community Care Licensing and all relevant agencies promptly. S1 emphasized that the issue had already been resolved. R1 acknowledged that checks were received and stated that the issue had been resolved prior to this complaint. S1 denied the allegation that staff did not ensure residents received their cash resources. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. Copies of the Complaint Investigation Report LIC9099 and LIC9099-Cs were provided to staff. There were no deficiencies cited. Exit interview conducted