complaint·November 28, 2023

Page 2. Staff are illegally evicting residents. On the allegation that staff are illegally evicting residents, it is the concern of the Reporting Party (RP) that the Administrator is illegally evicting residents by not giving enough days to vacate the facility. To investigate the allegation, the LPA conducted interviews. The interview with the RP revealed that a resident had received an eviction notice, but the eviction notice was withdrawn the same day, after the resident and the administrator had a discussion pertaining to the events that led to the eviction notice. The interview with the Administrator revealed that there was an incident, which violated the House Rules; consequently, the administrator gave an eviction notice, which was quickly retrieved after the incident was resolved. The LPA interviewed four (4) out five (5) residents about eviction notices. The residents’ interviews revealed that they had not received eviction notices since they were admitted to the facility. Based on the information obtained through interviews, and record review, the allegation of unlawful eviction is found to be Unsubstantiated at this time. Residents are not treated with dignity or respect by staff or other persons. On the allegation that residents are not being treated with respect; it is the RP’s concern that residents are not allowed to and are restricted within the privacy of their own bedrooms to act freely. To investigate the allegation, the LPA conducted interviews. The interview with the RP revealed that the relative of one of the residents was disrespectful to another resident, and not staff to residents. The interview with the Administrator revealed that typically the residents have family visitation either in the common area (living room/dining room) or outside in the patio area. The LPA interviewed four (4) out five (5) residents about their treatment by staff. The residents’ interviews revealed that they do not feel disrespect by staff, and they are treated well. They have not felt disrespect by other people either. Based on the information obtained through interviews, the allegation of staff violating the residents’ rights, is found to be Unsubstantiated at this time. Continues on LIC 9099 C... page 3. Page 3. Facility door is locked with a key prohibiting residents from entering or exiting the facility without staff assistance. On the allegation that the facility’s door is locked with a key prohibiting residents from entering or exiting the facility without staff assistance; it is the RP’s concern that residents are being restricted to leave the facility freely at their own will and are locked out because residents don’t have a front door key and must wait for staff to open the door for them. To investigate the allegation, the LPA conducted interviews. The interview with the RP revealed that the allegation was about the front gate and not the front door of the facility. The RP stated that the front door does not have a lock, and the fence gate is kept locked from the outside. The residents have to wait for staff to open the gate from the inside, when they return from personal outings. The interview with the Administrator revealed that gate is kept locked from the outside due to activity in the neighborhood, and safety reasons for all residents and staff. The interview with four (4) out of five (5) of residents revealed that they are not prohibited from leaving or entering the facility without staff assistance. They can come and go as they please. Based on the information obtained through interviews, the allegation of staff prohibiting residents from entering or exiting the facility without staff assistance, is found to be Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. A copy of the report was issued via email.