complaint·July 30, 2021

The investigation revealed the following: Regarding the allegation that resident's funds are being inappropriately handled, all staff interviewed denied the allegation. Staff stated that residents' safeguarded cash resources are documented and signed for, and all rent payments are documented through rent receipts. Residents are provided rent receipts upon request. 12 out of 14 residents interviewed stated that they have no concerns with how the facility handles their funds. Regarding the incident on 7/8/21, S1 stated that S1 took R4 to the bank to withdraw money to pay rent because the facility provides transportation for residents. S1 went inside the bank to assist R4 to withdraw money for rent but was denied by bank because R4's ID and debit card was expired. S1 stated that the bank provided temporary checks for resident which allowed the resident to pay rent. LPA Spencer reviewed the admissions agreement showing that residents have a set amount of rent to pay each month. A review of the rent receipts reveals that R4 pays the correct amount listed in the admissions agreement. LPA reviewed safeguarded cash resources for three specified residents, showing that withdrawals by the resident are documented and signed for by both the resident and facility staff with the balance updated. Based on interviews and records reviewed, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. There were no deficiencies cited. An exit interview was conducted and a copy of report was provided to the business manager.