complaint·January 6, 2023

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced complaint visit at this facility to investigate the above allegation. LPA met with Executive Director Dawn Smith and explained the reason for the visit. LPA conducted physical plant tour at 1:10 PM, requested copies of facility documents at 1:30 PM and interviewed staff and resident between 1:30 PM to 2:30 PM. It was alleged that the Air conditioning/Heater Unit (AC/H) makes noise and blows cool air instead of heat. LPA's observation through testing AC/H unit revealed that the unit is working properly and appeared to be new. LPA's interview with Resident #1 (R1) at 1:30 PM also revealed that the air conditioning was replaced recently which was confirmed with LPA's interview with the maintenance director at 2:00 PM, adding that it was a brand new unit. LPA's physical plant tour also revealed that the facility has four (4) brand new AC/H units in the Maintenance Director's office if in case any AC/H breakdown as apartments have the same AC/H unit. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.