complaint·December 20, 2022

Continuation from LIC 9099 Regarding the allegation “Staff do not ensure that COVID safety practices are being followed.” During interviews conducted, 0 out of 3 residents agreed with the allegation. 0 out of 3 residents disagreed with the allegation, resident R2 stated “I don’t know, I think the staff are good.” Due to resident’s medical diagnosed they are unable to provide an answer. 4 out of 4 staff interviewed disagreed with the allegation staff S1 stated, “No, we follow all the stuff in our plan we clean and wear full gear, mask, gown, gloves when there is a positive COVID in the facility.” 0 out of 2 witnesses agreed with the allegation. 2 out of 2 witnesses disagree with the allegation witness #1 stated, “No, staff make sure they practice COVID safety”.“Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.” Regarding the allegation “Staff did not ensure resident has personal privacy in accommodations.” During interviews conducted, 0 out of 3 residents agreed with the allegation. 0 out of 3 residents disagreed with the allegation, resident R2 stated “No, they do allow privacy.” Due to resident’s medical diagnosed they are unable to provide an answer. 4 out of 4 staff interviewed disagreed with the allegation staff S3 stated, “No, resident’s have their own privacy we bring everything to their room when residents have COVID.” 0 out of 2 witnesses agreed with the allegation. 2 out of 2 witnesses disagree with the allegation witness #1 stated, “No, they have plenty of privacy they have their own room.” “Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.” A copy of the Complaint Investigation Report was provided to Administrator, Jennifer Block. An exit interview was conducted.