complaint·December 5, 2023

The investigation revealed the following: Regarding Allegation : “Staff interfered with a resident from having a visitor while in care.” This complaint alleged that the facility staff asked a private caregiver to leave the facility on 11/22/202. Interviews with staff indicate, that resident R1’s private caregiver W2 had an argument and yelled at staff S2 and W2 was asked to leave the facility as indicated on residents’ admission agreement. Staff added that W2 was allowed back into the facility and W2 continued to provide care for R1 on the same day. 4 out of 4 residents #1-#4 (R1-R4) unable to answer questions due to their health conditions. Witness interviews indicate the following: On 11/22/2023 W2 was allowed back into the facility to care for R1. Record reviews indicate: The incident report (dated 11/22/2023), indicated that a verbal disagreement between S2 and W2 happened regarding R1 sitting at the patio table and W2 yelled at S2. R1’s Needs and Services Plan indicate R1 is non-ambulatory and requires assistance from staff for overall care. Admission Agreement dated 08/24/2021, page 26 section 11, indicate that Santa Monica Home & Care (SMHC) has the right to refuse entry to any persons, including home health care agencies for cause, the cause will be potential harm, including physical, mental, or verbal abuse to residents or staff. Based on interviews and record reviews: the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is Unsubstantiated. An exit interview was conducted, and a copy of the Complaint Report was provided to Administrator Gary Strathearn.