complaint·July 23, 2024

During interviews conducted, 1 out of 2 residents disagreed with the allegation, R#1 states the facility follows Covid safety practices always. Due to R#2’s medical diagnoses they are unable to provide an answer. 4 out of 4 staff interviewed disagreed with the allegation. S taff state, We follow our Covid plan we clean and wear full gear, mask, gown, gloves when there is a positive COVID in the facility. We sanitize everything, take temperature and wash hands continuously. Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.” Regarding the allegation: Staff did not ensure resident has personal privacy in accommodations During interviews conducted, 1 out of 2 residents disagreed with the allegation, resident R1 states they all have their own rooms if we wany privacy , but we come out when we want to mingle with the other residents and staff. Due to R #2’s medical diagnoses they are unable to provide an answer. 4 out of 4 staff interviewed disagreed with the allegation. Staff state we always provide residents with privacy if and when they choose. Everyone has their own room, they can stay in their rooms whenever they want Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Staff allowed resident to sleep in a common room During interviews conducted, 1 out of 2 residents disagreed with the allegation, R#1 states they all have their own rooms and no one sleeps in the common rooms. Due to R2 medical diagnoses they are unable to provide an answer. 4 out of 4 staff interviewed disagreed with the allegation and state all residents have their rooms and only if they are in the common rooms and take a short nap while watching television is the only time they are sleep in a common area. Residents go to bed at night in their bedrooms only. Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A copy of the Complaint Investigation Report was provided to Administrator, Jennifer Block. An exit interview was conducted.