Complaint·December 16, 2024

Allegation: Staff are not meeting resident's toileting needs - LPA interview with residents revealed the following: Residents confirm they are assisted with showering and toileting tasks in a timely manner by staff. Residents (R2) and (R3) require assistance with clothes/diaper changes and confirm staff have ensured they are clean and changed since there admission. R1's responsible family member (F1) confirms they have not witnessed staff being negligent responding to R1's toileting needs. However, F1 did express a concern about staff response times occasionally taking longer than ten minutes. LPA did not observe any smell of urine, feces, nor any foul odors within the facility. Therefore, based on LPA records review, interviews and observations, the allegation of Staff not meeting resident toileting needs is deemed Unsubstantiated at this time. Allegation: Staff did not ensure resident's call button was not in disrepair - LPA interview with residents revealed the following: Residents state that, when activated, "wrist alert fob" and room call buttons function properly, and that staff respond to activated calls in a timely manner. LPA testing of R1's wrist alert fob, restroom call button, and bedroom call button, found them as working property. Staff responded to activated call buttons within five minutes of activation. LPA review of the facility's repair ticket log found no issues regarding call buttons servicing needs; no witnesses were identified to corroborate the allegation. Therefore, based on LPA records review, interviews with staff, and residents, the allegation of staff not ensuring R1's call button as not being in disrepair is deemed Unsubstantiated at this time. Allegation: Staff left resident in the bathroom for an extended period of time - LPA interview with F1 revealed the following: F1 states that R1 has health challenges which makes it difficult for R1 to accurately assess the passage of time. LPA interview with residents confirm that staff respond to activated call buttons within an average of five to ten minutes. LPA interview with staff confirm their awareness and sensitivity to R1's needs regarding timely call button response. No witnesses were identified to corroborate the allegation. Therefore, based on LPA interviews with R1's responsible family member, staff, and residents, the allegation of staff leaving resident in the bathroom for an extended period is deemed Unsubstantiated at this time.