complaint·April 18, 2024

(cont from 9099) These documents included, but were not limited to, R1’s admission agreement, R1’s account payment summary, a copy of the 30-day eviction notice, and other relevant records. LPA was unable to interview Resident #1 (R1) as they no longer reside at the facility. Interviews two (2) of two (2) staff revealed that Resident 1 (R1) was self-responsible and did not have a Power of Attorney (POA) on file. One (1) of two (2) staff revealed R1’s friend was in the process of obtaining a POA. The Administrator disclosed that R1 had an overdue balance, which initiated the eviction process. Despite previous discussions about the default balance, R1 made no attempts to settle the unpaid amount. On 02/24/23 a second 30-day eviction notice was issued to R1 due to non-payment. A brief discussion with the interested party on 04/18/2024 revealed that they started the process of obtaining a POA in May of 2023 which was after R1 received 30-day Eviction Notices on 9/22/2022 and 02/24/2023. LPA Smith reviewed R1’s file and it did not contain any POA records for R1. Records confirmed that R1 was self-responsible, and that the eviction notice was served to R1 in accordance with the policy outlined in the admissions agreement. Additionally, records showed that information and/or communication regarding default and/or return payment was discussed with R1. The resident moved out of the facility on 02/15/2024 with a pending outstanding balance at the facility. Based on record review and interviews there is not enough sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time. Exit interview conducted. Copy of report provided.