complaint·October 2, 2024

During interviews with residents, five (05) out of six (06) residents stated they have never experienced or witnessed any bullying or hitting by staff and are treated with respect and dignity. One (01) out of six (06) residents stated one (01) staff who is no longer employed pointed their finger at them while speaking, did not treat them with dignity and respect but did not physically assault them. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Food services are inadequate. It was alleged that there are food issues, and that the food is bad. To investigate the allegation, on 10/02/2024 LPA conducted a physical plant tour at around 11:00a.m., interviewed four (04) staff from 12:00p.m. to 1:30pm and interviewed six (06) residents from 1:30p.m. to 2:45p.m. During the physical plant tour, LPA also observed a full and well-balanced menu with options. During a tour of the kitchen and dining area, LPA observed fresh and nutritious foods being prepared and served. A review of the menu shows that there are a variety of nutritious and well-balanced meals served daily. During interviews with staff, all staff stated residents are served fresh and nutritious foods daily. During interviews with resident, all residents stated they are served fresh, well-balanced and nutritious breakfast, lunch and dinners daily. Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.