complaint·March 9, 2025

During the physical plant tour, LPAs did not observe any clutter. A review of the department’s incident report records revealed R1 did not have a fall reported during the month in question. During interviews with staff on 03/09/2025, all staff stated they do not know R1 and are unfamiliar with their room or if they had a fall as they were all hired after the change of ownership and R1 was not a resident at the time of purchase. Staff #2 added, former owners have all files for R1. During interviews with residents, all residents stated they get housekeeping services one (01) to two (02) times a week and do not feel their room is an unsafe environment. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.