complaint·September 15, 2025

(Cont from 9099) The sample population of residents interviewed revealed they do not have an issue with the food service, the food is good, staff are timely with food service and do their best in providing prompt services and any food services needed. LPA also observed staff delivering food to residents who prefer to dine in their room, observed fresh food being served and menu available. Based on record review, observations, and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #2 Staff unable to effectively communicate with residents while in care LPA Smith conducted interviews with the Administrator, staff, and residents, and reviewed facility files relevant to the investigation. During interviews staff revealed they don’t have issues communicating with residents although staff may need to take time or talk slowly or louder with some clients due to hearing aids or residents that speak another language. During today’s visit, LPA observed that Resident #1 (R1) does not speak English and required some assistance to speak with the LPA, however LPA and staff were able to communicate with resident using short phrases, single words, and gestures. According to Title 22 Regulations, staff must be able to communicate with residents but are not required to speak the residents’ language. Per interview with staff: Resident #2 (R2) speaks Spanish and most facility staff including kitchen staff are able to communicate in Spanish. Interview with R2 (with the assistance of staff providing translation) R2 states does not have any issues communicating with staff. The sample population interviewed revealed they do not have any issues concerning communicating with staff and/or ordering food. Based on interviews, observation and Title 22 Regulations this allegation is unsubstantiated. No health and safety hazards noted during the visit. Exit interview conducted/Copy of report given.