complaint·March 24, 2022

Based on Ombudsman observation and an interview conducted with the designee, this allegation is substantiated. On a visit conducted by LPA Shanahan on 3/10/22, a deficiency and civil penalty was issued regarding this allegation. A plan of correction of was issued as well. On today’s visit, LPA Ruiz asked for a written statement/agreement that Airbnb guests will not under any circumstances enter or use the facility premises. Allegation - Facility has expired foods. Allegation - Facility does not follow safe food handling practices. It was alleged that facility has expired foods. On a visit conducted by Ombudsman on 3/10/222, Ombudsman observed eggs in the refrigerator that had a “sell by” date of 2/17/22. Ombudsman also observed a container of rice in the refrigerator without a proper lid. Additionally, LPA Martinez issued an annual report on 3/16/22 stating “Food storage and preparation areas were dirty and need immediate cleaning. All three (3) refrigerators in the facility were observed to have food stains, crumbs, and old liquid spills from frozen meats.” Based on Ombudsman observation and LPA observation, these two (2) allegations are substantiated. Allegation - Administrator is not present at the facility a sufficient amount of time. It was alleged that the Administrator is not present at the facility. On 3/10/22 Ombudsman conducted a visit and neither the Administrator nor the designee were available at the time. On a visit conducted by LPA Ruiz and LPA Martinez on 3/16/22, LPAs met with designee Maria and were informed that the Administrator was “out of town”. On that day, LPAs checked records, and no notification was submitted to the Regional Office (RO) regarding the Administrator’s absence. On today’s visit, LPAs Ruiz and Panushkina were informed by the Administrator that she had returned to the country yesterday, 3/24/22. Administrator stated she forgot to notify our RO of her absence from 2/24/22 to 3/23/22. LPAs had a verbal conversation reminding the Administrator to notify the RO of planned or unforeseen absences. Based on observation, document review and interviews, this allegation is substantiated. Deficiencies were issued per CA code of Regulations Title 22. See 9099D's included with this report. Appeal rights issued. Report signed and delivered. Exit interview conducted.