complaint·January 14, 2025

Regarding the allegation: Staff are verbally abusing a resident while in care. It is being alleged that the staff yell and are rude to resident #1 (R1). LPA interviewed three (3) staff that reported R1 is aggressive. Staff #1 (S1) reported that R1 tried to hit them while telling them not to be aggressive to one (1) of the residents. Staff #2 (S2) reported that R1 was always arguing with resident #3 (R3). Staff #3 (S3) reported that R1 had recently moved in but when they did not have the full attention of the staff they would start yelling and try to become aggressive to the other residents. LPA interviewed four (4) residents that confirmed staff have not verbally abused them, yelled at them or ever been rude to them. Resident #3 (R3) reported that R1 would yell at them and threw a cup at them. Furthermore, LPA obtained the Unusual Incident/Injury Report of R1 being aggressive on 01/02/25. Therefore, based on the LPA's observations, resident and staff interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff are mistreating resident while in care. It is being alleged that while resident #1 (R1) is being changed they toss a blanket on them. LPA interviewed three (3) staff that confirmed they have never mistreated their residents while in care. LPA interviewed four (4) residents that confirmed they have never been mistreated while in care and/or staff have never tossed a blanket or any type of clothing on them while they are being changed. Therefore, based on the LPA's observations, resident and staff interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Assistant Administrator.