complaint·December 13, 2021

Regarding the allegation: Failure to arrange or provide transportation It is alleged that the facility failed to arrange or provide transportation to appointments for residents. In review of the specifications of the Admission Agreement, the monthly payment only covers the basic board and care services for residents. No other services are noted in the admission agreements for residents. As per regulations, the facility is only responsible for arranging for transportation, if not stated otherwise in the admission agreement. Interviews with staff # 1 (S1), staff #2 (S2), and staff #3 (S3) revealed that residents are offered transportation services by staff; however, residents may accept or decline such transportation services. Additionally, transportation is offered to residents through the Mobile Physician Associates services. The administrator stated that they only refused to provide transportation on one occasion as the location exceeded the acceptable travel radius. Resident interviews confirmed that such transportation is offered; however, though they do not always accept those services. Therefore, based on the information gathered through interviews, and records review, the allegation is deemed to be UNSUBSTANTIATED at this time. Regarding the allegation: Failure to manage resident cash resources. It is alleged that the facility failed to manage residents’ cash resources; specifically, that the facility is not paying for resident #1’s (R1’s) phone bill. The LPA conducted records review, resident and staff interviews. According to the Admission Agreement, the facility is responsible for providing basic board and care services. On page #3 of the Admissions Agreement, it specifies that residents can ask for additional optional services: Incontinent Care Products, and Long-Distance Calls (as needed). Staff # (S3) was interviewed about the cash management for residents. S3 stated that the facility does not manage residents’ cash. LPA Eva Miller interviewed the administrator on 11/9/2020 and was informed that R1 has two cell phones with two different carriers. The administrator has taken R1 to pay for the bills, but in the past, there were occasions when R1 waited until the bill was overdue before letting the administrator know that it needed to be paid. However, the phone bill was not the responsibility of the facility. Based on the information gathered through interviews, and records review, the allegation: Failure to manage resident cash resources; is deemed to be UNSUBSTANTIATED at this time. Exit interview conducted with Administrator Mariana Romano. No citations issued. Report was issued via email.