complaint·October 9, 2024

Continued from LIC 9099 On 02/08/2024, LPAs V. Conway and K. Dulek conducted an initial 10-day visit. During the visit, LPAs conducted a tour of the physical plant at 10:15 A.M. LPAs also conducted interviews with Administrator, staff, and several residents between 10:15 A.M. to 11:20 P.M and obtained pertinent documents relevant to the investigation. On 08/28/2024, LPA V. Conway interviewed a random number of residents and staff. Additionally, LPA attempted to contact the Reporting Party (RP) on 02/06/2024, 02/07/24 and on 08/24/2024, however, was not successful. Information gathered during the course of the investigation reflected staff do not force residents into taking showers. If a resident does not want to shower, staff will try to verbally convince them by explaining how beneficial it is to get their bodies clean. Additionally, staff stated that they are aware of the residents’ personal right to refuse and if the resident does refuse, staff will notate the refusal on the daily staff notes and then inform Med-Techs/Director of Nursing. The Director of Nursing will then in return notify the residents responsible party and the primary care physician (PCP). Interviews with residents revealed that they are well taken care of and had no concerns. Furthermore, residents stated that no staff try to make them do things against their will. Record review of the facility shower schedule consisted of a schedule for each resident and a bath/shower monitoring form that staff use to document when a resident refuses a shower or bath. Based on the information gathered during the course of the investigation, the Department does not have sufficient evidence to support the allegation, therefore the allegation "Staff are forcing residents into the shower while in care" is deemed UNSUBSTANTIATED at this time. No citations issued. Exit interview was conducted. A copy of the report was provided.