complaint·February 24, 2026

The chef reported that servers/staff not preparing/handling food are not required to wear hairnets or gloves. Sufficient supply of gloves and hairnets observed in the kitchen. LPA reviewed the facility's most recent dietary audit report dated 12/12/2025. Report revealed that facility is in compliance and meet standards in Personnel hygiene - food handled properly; hair restraints and gloves used (worn in food production areas). On 2/24/2026, LPA conducted a subsequent complaint visit. LPA conducted random interviews with four (4) staff; LPA also met with and interviewed twelve (12) random residents from approximately 12pm-2:30pm. Staff interviewed reported that they also eat the facility food 3-4 times in the week and they reported no issues with the food received. Staff denied ever finding any hair in their food. Resident interviews revealed that the food service is good and they never experienced any issues with "hair in their food". Twelve out twelve residents interviewed expressed being very satisfied with the food service and dining experience. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation " Staff did not ensure food was free from contamination" is deemed unsubstantiated at this time. Exit interview held and copy of report provided.