complaint·February 17, 2022

Re garding the allegation: Facility was unsanitary. It was alleged that the facility was unsanitary. The LPA spoke to staff and confirmed that there had been an instance where the staff had not cleaned the floor surfaces resulting in a visitor stepping in feces. Interviews reveled that feces on the floor at the time of the visitor’s visit to the facility was due to a resident having an accident. Residents claim that the facility is clean and sanitary on most occasions; staff conducts daily cleaning and additionally cleans throughout the day (3) three to (4) four times a day. Based on the information obtained, there is sufficient evidence to support the claim that the facility was unsanitary. This allegation is deemed Substantiated at this time Regarding the allegation: COVID-19 masking protocols are not being followed . It was alleged that the facility was not following COVID-19 masking protocols. Interviews conducted revealed that that there had been an instance where the staff were not wearing masks at the time of the visitor’s arrival. Staff confirmed that there had been a moment of 5-10 minutes in the past when staff was not wearing a mask due to health reasons. During today’s visit it was observed that staff were wearing masks upon arrival and throughout the visit. Staff understood the importance of adhering to masking protocols. Based on the information obtained, there is sufficient evidence to support the claim that COVID-19 masking protocols are not being followed . This allegation is deemed Substantiated at this time. Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 809-D): Exit interview conducted and a copy of the report was issued. Regarding the allegation: Residents are not provided with essential bathroom supplies. It was alleged that residents are not being provided essential bathroom supplies. Interviews and observations conducted revealed that paper supplies are stocked in all bathrooms readily accessible. Staff interviews revealed that they ensure that resident bathrooms are fully stocked with paper towels and toilet paper at all times. Staff ensure to check the paper good supply regularly throughout the day. Residents communicated no concerns as it related to the bathroom supplies, claimed that supplies are readily available and confirmed bathrooms are always kept fully stocked. The LPA observed overstock of paper supplies stored in the garage storage cabinet. Based on the information obtained, there is insufficient evidence to support the claim that residents are not provided with essential bathroom supplies. This allegation is deemed Unsubstantiated at this time. Regarding the allegation: Facility was malodorous . It was alleged that the facility was malodorous. Interviews and observations conducted revealed that there were no malodorous smells in the facility at the time of the visit. Interviews revealed that the facility is maintained clean and sanitary at all times and further revealed no complaints regarding malodorous smells or unsanitary conditions. Interviews reveled that a resident had soiled themselves and soiled the floor at the time of a visitor’s visit to the facility. The incident resulted in the facility being malodorous however the facility ensures regular cleaning protocols to maintain a clean environment. Based on the information obtained, there is insufficient evidence to support the claim that the facility was malodorous. This allegation is deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted and a copy of the report was issued.