complaint·August 20, 2022

(continued from LIC 9099) Regarding the allegation that there is insufficient staffing to meet the needs of the resident(s), it was alleged that the facility lacked enough staff that residents' need are not being met. LPA's interview with nine (9) residents or more than 14% of current census, today, between 10:50 AM to 2:00 PM revealed that nine (9) out of nine (9) residents believe that the facility has sufficient staffing and all their needs are being met. LPA's interview with four (4) care staff today between 10:50 AM to 2:00 PM, also revealed that four (4) out of four (4) staff believe that they have sufficient staffing and they provide the care that the residents' deserve and need. Regarding the allegation that residents' call lights not answered timely, it was alleged that many residents that pulled their cords have to wait a long time to get staff to assist them. LPA's interview with nine (9) residents or more than 14% of current census, today, between 10:50 AM to 2:00 PM revealed that seven (7) out of nine (9) residents believe that the facility staff almost always come within reasonable time whenever they pull their cord and the other two (2) residents had not pulled their cord during their stay at the facility. Based on the information gathered during this and prior visits, there is insufficient information to support the allegations and therefore deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.