complaint·May 12, 2021

(continued from LIC 9099) Regarding the allegation that staff withheld food with resident, LPAs interview with R1 revealed that by R1's own admission, that R1 did not eat at the facility and bought own food. LPAs interview with staff confirmed that R1 does not eat at the dining area but was never refused any food if and when R1 asked for it. R1 also confirmed that although R1 does not receive food from the facility, when R1 is hungry, food will be provided to R1. Regarding the allegation that the facility has insects, LPAs interview with R1 revealed that insects only came in at night so nothing is visible during the day. LPA record review revealed that the facility has contracted a pest control to visit monthly to prevent any infestation. Further, pest control invoices showed all common areas and fifteen (15) rooms are being treated monthly. LPA interview with administrator also revealed that if they received a report from resident about any infestation, the pest control gives priority to the reported room and/or area. Regarding the allegation that resident is not provided with clean towels, LPAs interview with twelve (12) residents in conjunction with the same allegation complaint control no.: 31-AS-20210413133124 (please see report dated 04/16/21) revealed that the staff provide fresh towel daily. LPAs observation during today's and 04/16/2021 visit also revealed that R1 has fresh towels in own bathroom. Regarding the allegation that masks are not being worn to prevent the spread of COVID-19, LPAs observation during this and prior visits revealed that all the staff are wearing masks while working inside the facility. Some of the residents however were observed not wearing masks. LPAs interview with the administrator revealed that they always remind resident and provided them with masks but they refused to wear masks. Based on the information gathered during this visit, the allegations are deemed unsubstantiated at this time. Exit interview conducted, copy of this report issued.