complaint·September 25, 2021

Regarding the allegation that staff were not taking residents temperature, LPA's record review today at 10:00 AM, revealed that the facility staff regularly take the temperature of all residents especially during the outbreaks at the facility, records shows however that some residents refused to do so. LPA's interview with staff on 07/13/21 at 11:35 AM and today at 11:12 AM revealed that facility abide by the guidance provided by the Los Angeles County Department of Public Health but can't force any resident if they refused. Regarding the allegation that the staff do not respond to call button, LPA's interview with eleven (11) residents or more than 10% of current census on 07/13/21 between 10:50 AM and 12:35 PM and today between 10:30 AM and 1:50 PM, revealed that staff come in within reasonable time when called upon whether by call button, by phone or in person in the office. Regarding the allegation that facility is not clean, LPA's observation during physical plant tour on 07/13/21 at 9:20 AM and today's visit at 9:00 AM, revealed that all the common areas are clean and in proper order. Regarding the allegation that the Facility is cold, LPA's observation during physical plant tour on 07/13/21 at 9:20 AM and today's visit at 9:00 AM revealed that the temperature setting on the air conditioning all over the facility was set between 70°F to 75°F and within the required range. Regarding the allegation that Resident's drawers do not have knobs, LPA's observation during physical plant tour on 07/13/21 at 9:20 AM and today's visit at 9:38 AM revealed that the random residents' drawer visited are in good repair. During LPA's visit for another complaint (cc no.: 31-AS-20210726153616 ) on 07/26/2021 at 1:35 PM, LPA's interview with Resident #1 (R1) at 2:00 PM revealed that R1 did not report the broken knob to the administrator or staff of the facility, while interviewing R1, LPA summoned the facility handyman and observed that the knob was immediately replaced by the staff and even changed the non-working lamp of R1. Regarding the allegation that Facility does not provided hand soap/towels for residents, LPA's observation during physical plant tour on 07/13/21 at 9:20 AM, 05/12/21 at 9:15 AM, 04/16/21 at 2:35 PM and today's visit at 9:00 AM revealed that R1's room has a fresh towel and hand soap on R1's bathroom. Based on the information gathered during this and prior visits, the allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.