complaint·December 3, 2022

resident expresses that it is too hot, or too cold, it is adjusted by staff to insure the residents in the three rooms have a comfortable room temperature. Interviews with ten of ten residents reveal no complaints regarding the internal temperature being maintained at an uncomfortable level. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not insuring a comfortable temperature in the facility. Therefore, the allegation is deemed Unsubstantiated at this time. Staff does not provide resident with sufficient linens: In regards to the allegation, it was reported that when Resident 1 (R1) requested for clean towels, staff refused. Interviews with staff reveal that housekeeping is maintained once a day. As part of the housekeeping task, linens, beddings and towels are changed. Staff adds that if requested, residents are never denied a new set of towels. It is also provided per request. Interviews with ten of ten residents do not corroborate the allegation of not being provided sufficient linen. LPA checked the facility supply and observed a sufficient supply of clean bedding, linen and towels, kept in the linen closet on the first and second floors for the residents use. Based on the information obtained, there was insufficient evidence to prove that staff does not provide residents with sufficient linens. Therefore, the allegation is deemed Unsubstantiated at this time. Resident has access to a sharp object : In regards to the allegation, it was reported that on or around November 2021, a facility resident was observed walking around with a sword. The report received to this complaint did not identify a resident by name. Interviews with staff deny the allegation. Interviews with ten of ten residents also do not confirm that this allegation had occurred. Based on the information obtained, there was insufficient evidence to corroborate the allegation of a resident observed walking around the facility with a sword. Therefore, the allegation is deemed Unsubstantiated at this time.