complaint·October 31, 2024

LPA's record review today between 10:30 AM to 11:30 AM revealed that nothing on R1's admission agreement states that the facility will provide a television or cable connection in R1's or any room at the facility. LPA's interview with the administrator on 10/25/24 at 11:30 AM confirmed that the facility only provides Cable TV services on the TV room and everyone is welcome to watch but not on individual rooms. Further interview also revealed that the facility staff would assist any resident who would like to get a cable/internet service on their room at their expense. Regarding the allegation that Staff took away resident's internet use, it was alleged that the staff stopped R1’s internet connection. LPA's interview with the administrator at 12:00 PM, confirmed that the facility has internet connection and provide the password to the residents when they asked and denied stopping the connection of any resident at any time. LPA tested and connected to the facility's internet and observed to be working. LPA's interview with three (3) residents in the living area by the lobby revealed that they are connected to the facility's internet and the password were given by the administrator. LPA's observation during today's visit also revealed that the facility is expanding the internet coverage by adding wireless router on the far end area of the facility to enable any resident to connect to their internet connection. Regarding the allegation that Staff did not provide adequate dining assistance to resident in care, it was alleged that staff are late on picking up R1 for lunch in the dining area. LPA's interview with the administrator on 10/25/24 at 11:30 AM and today at 12:17 PM, revealed that R1 is being served trays every day for breakfast and eat at the dining room for lunch and dinner. LPA's interview with R1 on 10/25/24 at 11:50 AM revealed that sometime the staff are late about ten (10) minutes but it is okay now and the staff now comes on time to pick up R1 for lunch. LPA's interview with two (2) staff today between 11:30 AM to 1:30 PM revealed that they usually pick up R1 ten (10) to twenty (20) minutes before lunch time but there are times that R1 was not ready so they had to go around and help other residents and come back which would cause their delay but they always try to come on time. Further interview also revealed that the only thing they do for R1 was to transfer R1 from bed to wheelchair which R1 could do alone at times. Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.