complaint·February 16, 2024

The complainant’s concern is that the facility staff does not ensure the facility is pest free. LPA conducted a physical plant tour and interviewed residents. At the time of inspection, LPA did not observe any pests in the facility. Twelve(12) out of thirty-eight (38) residents state that there were no pests observed in their rooms. LPA toured the room of the one resident who may have had an issue with pests, however, did not observe and active infestation. Interviews with five (5) out of fourteen (14) staff) revealed that there are no pests observed in the facility. LPA reviewed the pest control company’s invoice. The facility maintains a contract with the pest control company to come out a couple time a month to ensure the facility is free of pests which include roaches. Therefore, based on inspection, observation and interviews, there is an insufficient information to support the allegation. The allegation is deemed Unsubstantiated at this time. Exit interview.