complaint·November 5, 2024

(continued from LIC 9099) LPA's interview with three (3) staff today between 11:00 AM to 1:00 PM revealed that no one among the three (3) staff witnessed anyone calling R1 names or yelling or verbally abusing R1. Further, all the staff interviewed denied calling R1 names, yelled or verbally abused R1. LPA's interview with four (4) residents today between 11:00 AM to 1:00 PM revealed that all of them did not experience being called names, yelled at, or verbally abused by any staff nor witnessed any staff calling names, verbally abusing, or yelling at any resident. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.