complaint·October 13, 2025

On 10/13/25 At approximately 11:30 am, LPA Casillas requested copies of resident and staff rosters. At 12:15 pm, LPAs conducted a physical plant tour to ensure the health and safety of the residents are protected. At approximately 12:45 pm LPAs conducted file reviews of resident records. Allegation: Staff prevented resident in care from conducting a confidential call at the facility. It is alleged that staff prevented resident in care from conducting a confidential call at the facility. It is reported that during Resident #1 (R1)’s Telehealth appointment Licensee took over the appointment interjecting themselves, not allowing provider and R1 to converse with each other. It is also reported that when provider was offering R1 some services that Licensee again interjected themselves and was being sarcastic making comments to ridicule R1. During LPA Rahimi’s previous interviews it was discovered that the incident did not happen as it was reported and instead R1 stated that the provider was the rude one and that R1 wanted Licensee present during their appointment as Licensee assists R1 with these matters. LPA Rahimi interviewed Licensee who also reiterated that R1 wanted Licensee present during the appointment and that Licensee was in fact defending and encouraging R1 to seek the services R1 needs. LPA Rahimi interviewed three (3) out of three (3) residents present at the facility and they also stated that they have no concerns with staff not allowing confidentiality or privacy. Therefore, based on interviews and observations this allegation is deemed unsubstantiated at this time. No citation issued. Exit interview conducted and copy of report provided to Licensee.