complaint·May 3, 2023

During interviews with staff, S1 and Staff #2 (S2) stated that they do not speak to them sarcastically or in a hurtful way and never use profanity around them. S1 and S2 also stated that they do not make fun of or argue with residents. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Resident clothes were not washed. It was alleged that resident did not have any clean clothes to wear and laundry basket was full of dirty clothes. To investigate the allegation, on 02/15/2023, LPA made observations during a physical plant tour at around 08:45 AM, interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. During the physical plant tour, LPA observed that all residents had clean clothes and laundry baskets had between two (02) to five (05) items in each basket. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that staff do laundry very frequently. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, S1 and S2 stated that they do residents’ laundry every day. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Resident did not receive proper medication assistance. It was alleged that resident was not given all medications as prescribed. To investigate the allegation, on 02/15/2023, LPA requested documents at around 9:30AM, interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. Record review shows that all medications were given to Resident #1 (R1) timely. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), they stated that staff distribute all their medications timely. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, Staff #1 (S1) and Staff #2 (S2) stated that they distribute medications timely. Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (Cont. on LIC 9099-C) --- Resident did not receive adequate daily food intake It was alleged that facility does not serve complete meals. To investigate the allegation, on 02/15/2023, LPA made observations during a physical plant tour at around 08:45 AM, requested documents at around 9:30AM, interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. During the investigation, LPA observed staff serving complete and balanced meals to all residents and both pantry and refrigerator were well stocked. Record review shows that facility maintains a sample menu that is complete and well balanced. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that they are satisfied with the food and feel that the meals are complete and well balanced. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, Staff #1 (S1) and Staff #2 (S2) stated that they try their best to cater to each resident’s needs and always serve complete and well-balanced meals. Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Resident’s belongings were missing or misplaced It was alleged that facility misplaces and mixes up resident belongings. To investigate the allegation, on 02/15/2023, LPA interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that their belongings have never gone missing and that they have never encountered a time where they were given someone else’s belongings during their stay. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, Staff #1 (S1) and Staff #2 (S2) stated that they do each resident’s laundry separately and store them accordingly. S1 and S2 also stated that none of R1’s belongings were left behind, and the none current residents complained about any missing belongings. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (Cont. on LIC 9099-C) --- Expired medications were not distracted properly. It was alleged that facility gave resident a bag of expired medications. To investigate the allegation, on 02/15/2023, LPA interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that have never been given expired medications. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, Staff #1 (S1) and Staff #2 (S2) stated that they do not give their residents their expired medications. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards observed during the visit. Exit interview conducted. Copy of this report issued.