complaint·August 28, 2025

Allegation: Licensee admitted resident without conservator's approval. It was reported by RP that Resident #1 (R1) was placed onto this board and care without approval of conservator. To investigate this allegation, LPA conducted interviews with the Administrator, two (2) staff members who denied the allegation and stated they never met R1 and that R1 never got admitted to the facility. The Administrator also stated that to admit a new resident, they follow and practice all the required Title 22 Regulations. Interviews with two (2) out of four (4) residents who were able to communicate, also confirmed they had never seen or heard of R1 living in the facility. LPA also reviewed residents’ roster which revealed that R1 was never admitted and currently is not residing at this facility. LPA have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. LPA have therefore dismissed the complaint. Allegation: Staff did not seek medical attention for resident in a timely manner. It was reported by RP that Resident #1 (R1) was discovered unresponsive, unable to open eyes, and appeared to be suffering from infection and dehydration. To investigate this allegation, LPA conducted interviews with the Administrator, two (2) staff members who denied the allegation and stated they never met R1 and that R1 never got admitted to the facility. Interviews with two (2) out of four (4) residents who were able to communicate also confirmed they had never seen or heard of R1 living in the facility. Residents stated they receive excellent care and supervision residing in this facility and never had any issues with staff members not providing medical attention on a timely manner. LPA also reviewed residents’ roster which revealed that R1 was never admitted and currently is not residing at this facility. LPA have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. LPA have therefore dismissed the complaint. Continue on LIC9099-C Allegation: Staff did not assist resident with care needs in a timely manner. It was reported by RP that Resident #1 (R1) was discovered unresponsive, unable to open eyes, and appeared to be suffering from infection and dehydration. To investigate this allegation, LPA conducted interviews with the Administrator, two (2) staff members who denied the allegation and stated they never met R1 and that R1 never got admitted to the facility. Interviews with two (2) out of four (4) residents who were able to communicate also confirmed they had never seen or heard of R1 living in the facility. Residents stated they receive excellent care and supervision residing in this facility and never had any issues with staff members not providing care needs on a timely manner. LPA also reviewed residents’ roster which revealed that R1 was never admitted and currently is not residing at this facility. LPA have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. LPA have therefore dismissed the complaint. Exit interview conducted. Copy of this report signed and delivered.