complaint·April 9, 2021

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit to deliver the finding on the above allegation. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19) and to implement mitigation measures, today's visit was conducted telephonically with Andrea Gutierrez, Business Office Manager. Allegation #1: Facility has roaches. To investigate this allegation, LPA conducted a physical tour of the facility at 3:32pm on 10/05/20. During the visit, LPA did not observe any roaches or droppings. On 10/05/20, facility residents were interviewed at 3:45pm and many indicated that they have not seen roaches in their apartment or inside of the facility. Staff was interviewed at 3:40pm and they indicated that they had not seen roaches in the facility. In addition, a review of the pest contol records revealed that the facility is fumigated every month. Based on the observation, interviews, and record review, there is no relevant information to support this allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.