Incident investigation·March 24, 2022

LPA Spaeth conducted an unannounced case management visit regarding an incident report that was sent to CCL on March 22, 2022. LPA was greeted by a staff member (S3) and LPA explained the purpose of LPA's visit. LPA interviewed the Health & Wellness Director and staff member (S1) from 2:35 pm until 3:00 pm. LPA was greeted by the Business Office Manager at 3:10 pm and LPA interviewed the Manager from 3:15 pm until 3:40 pm. The incident report stated the Health & Wellness Director received a report stating a staff member (S1) had personally witnessed another staff member (S2) speaking unkindly to three residents. S1 also reported a resident had stated to S1 the resident's personal rights were violated. Upon receiving this report, the Health & Wellness Director immediately began an investigation and requested S2 to end S2's work day due to the investigation. At 2:35 pm, LPA spoke to S1 who confirmed witnessed the incidents. During LPA's interview of the Health & Wellness Director, the Director stated a full internal investigation was conducted and S2 was terminated. At 3;15 pm, the Business Office Manager had confirmed staff members had spoken to the three residents informing them the staff member no longer worked for the facility. The Business Office Manager also confirmed the residents were comfortable with the outcome of the investigation. There are no deficiencies to report at this time. Exit interview conducted, appeal rights discussed, and a copy of the signed report was given to the Business Office Manager.